Terms of service

These Terms are part of the legal documents that govern your access to, and your use of Rudys Brewing Co. website (the "Services"). By accessing, using, registering for or receiving any of the Services, you are agreeing to be bound by the terms and conditions of these Terms and to the Privacy Policy, which are incorporated herein by reference. You need to read them before you use or access the Services because these terms create a legally binding relationship between you as a user of the Services and SIA "Rudys Brewing Co" ("we", "our" or "us").

SIA "Rudys Brewing Co" (doing business as Rudys Brewing Co.) is a private limited company incorporated in Latvia with company number 40203226650 and its registered office at "Jauntrenči", Eimuri, Ādažu novads, LV-2164, Latvia. 

Orders

If we are unable to fulfil the whole of your order for any reason and have to replace some items - the items will be swapped and you will be notified via contact email address provided on your order about the unfulfillment. We will always replace items of similar value/size/type. If there’s more than 3 items that we can’t fulfil with your order, we reserve the right to hold off on your order and contact you for further instructions how you would like to proceed.

If you have placed an order for any items that were on Pre Order basis, please ensure that you make a note of the targeted dispatch date and that this might be subject to change. If there are any delays on pre-ordered items we will contact you immediately to give an up to date estimate.

If we feel that your order has been placed with the intention to resell the kombucha at a higher markup your order will be cancelled. This platform is a retail sales outlet for the public to purchase our kombucha. This is not a wholesale platform. We can not provide invoices for orders placed on this website. All orders will be delivered a digital receipt of purchase.

Standard Returns Policy

If goods are to be returned to Rudys Brewing Co, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods.

Contact us at woof@rudys.eu if you would like to return your goods back to us and we will help you to do this.

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Rudys Brewing Co within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at woof@rudys.eu. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at woof@rudys.eu and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Taxes and Other Charges

As these orders are paid for in Latvia, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we can waiver.

These terms and conditions do not affect your statutory rights.

Privacy policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at woof@rudys.eu or mailing us at: SIA Rudys Brewing Co, "Jauntrenči", Eimuri, Ādažu novads, LV-2164, Latvia


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - WIX.COM, Ltd

Our store is hosted on Wix.com, Ltd They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix.com data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then ECWID stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read ECWID Terms of Service or ECWID Privacy Statement.


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


COOKIES

 

In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, wix.com use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at https://www.aboutcookies.org/ (note that this website is not provided by wix.com, and we, therefore, cannot ensure its accuracy, completeness or availability).

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.


SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at woof@rudys.eu or by mail at: 

SIA "Rudys Brewing Co", "Jauntrenči", Eimuri, Ādažu novads, LV-2164, Latvia

Attn: Privacy Compliance Officer